Software Maintenance Management: Evaluation and Continuous Improvement

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.Content:
Chapter 1 Maintenance Issues and Related Management Approaches (pages 1–39):
Chapter 2 Maturity Models in Software Engineering (pages 41–67):
Chapter 3 Foundations of the S3m® Process Model (pages 69–82):
Chapter 4 Process Management Domain (pages 83–94):
Chapter 5 Event/Request Management Domain (pages 95–106):
Chapter 6 Evolution Engineering Domain (pages 107–116):
Chapter 7 Support for the Evolution Engineering Domain (pages 117–127):
Chapter 8 Exemplary Practices—Process Management (pages 129–148):
Chapter 9 Exemplary Practices—Event/Request Management Domain (pages 149–168):
Chapter 10 Exemplary Practices—Evolution Engineering Domain (pages 169–186):
Chapter 11 Exemplary Practices—Support to Evolution Domain (pages 187–201):
Chapter 12 Assessment Process, Assessment Tool, and Case Studies of the Use of S3m® (pages 203–221):
Chapter 13 Summary (pages 223–226):